Shein specifies that the return window depends on third-party sellers

Shein ▪ General Conditions of Sale ▪ January 7, 2026

By Tam Kien Duong, Open Terms Archive team member

Shein updated its return and refund policies, providing more specific details in its general conditions of sale. It clarified that the return period will vary based on third-party sellers, if applicable. This language is typical and consistent with other similar documents.

Return and refund rules are strictly defined in Europe. In contrast, in the United States, they are more flexible and demand clarity only as a best practice.

Shein is a rapidly growing Chinese online marketplace that initially specialized in fast fashion products but also extended into other kinds of goods. In the context of low-cost fast fashion, return and refund policies are crucial due to lax quality control standards and misleading product pages. Shein also attempted to open a physical store in Paris, which sparked significant controversy.