WhatsApp collects more data from customer support and the official chatbot

WhatsApp expanded the scope of data collection in its privacy policy regarding Ireland Contacting customer service or the service itself now collects information about the device and the app (e.g. “version of the app” or “error codes” ) are now collected. Prior to this, only usage data (e.g. searches made on the service help centre) and given feedback and responses to surveys were the only data transmitted.

Engaging with the integrated chatbot now also transmits “log and troubleshooting information” and “usage information” to Meta, WhatsApp’s parent company, along with previously disclosed data, including “general location information (…), device and connection information” to Meta.